Our son Sam was taking a short side trip to Copenhagen from Amsterdam. He had booked a room through a popular bnb service, and upon arriving late in the evening he found the accommodations to be severely misrepresented and totally unsatisfactory for even 1 night’s stay. From home, we called Debbie and were able to connect with her fellow TPI agent, Shelly Monroe. Shelly found Sam a decent place to stay nearby, and within the hour our traveler was safe and secure in a hotel – easing both his frustration and our concerns of our teenager’s well-being in a foreign land.